Terms & Conditions

Welcome to our Terms and Conditions page. Our terms are designed to be super friendly and hassle free to our customers to ensure you have the best shopping experience and come back again and again. If you have any questions about these, please let us know by phone or by email. The joy of running our own store means we have to have all these policies in place by law – however, 99% of these are common sense – we’ll always try and make sure no one feels they’ve had a raw deal…

 

Returns Policy

Orders cancelled

  • If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 3 months from the date you receive it!
  • You will be responsible for postage costs and ensuring the item reaches us in the same condition received.
  • Please note that if the item returned does not satisfy these requirements we will not accept it.
  • Fair use applies, customers may return up to 6 items within a six month period under this policy. Otherwise 14 day terms apply. Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT), If you exceed the limit we reserve the right to refuse the return, we’re a really small company not a branch of Primark. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on it’s merits. Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale. We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with Crash the Pose. You agree that this is fair and reasonable when returning goods under this provision.
  • This policy does not affect your statutory rights.
  • This policy will NOT apply to non sealed or sale items, the normal 14 days statutory returns period will also apply.
  • Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.
  • Finally, note our returns policy does not extend to wholesale accounts, who can only return products that are faulty.

Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within 14 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.

Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order (usually a mis-pick, or right band wrong design ha!) or your item has suffered a manufacturing fault, then please contact us at support@crashthepose.com. If we require you to return an item in these circumstances we will cover the postage costs for your return at standard shipping rates.

Pre-orders

Pre-orders and cancellations

When you place a pre-order on our website you pay for the goods at the point of sale, this reserves the item for you. You can cancel your pre-order up to any point up until the order is dispatched and receive a refund or store credit.

You may cancel a pre-order for a full refund up until manufacture is started (and even if it has, still get in touch, as we’ll probably be able to use it anyways)

Shipping

Delivery Times

We try and offer a range of shipping, some of which have guaranteed delivery times.

Please note – the guarantee is between you (the customer) and the Shipping agent (normally Royal Mail and it’s equal in your country or UPS couriers), one we have passed the parcel across to the shipper, we have no control over how fast it makes it’s way to you. Especially in these COVID times, where unexpected delays seem more prevalent.

Order lost in transit

Please note that if you report your item as having not arrived, we reserve the right to resend the order rather than issue a refund. We will always endeavour to send a replacement order by tracked delivery. Also you will have to wait for the Shipping agent to resolve any investigation they make, before reship / refund.

Orders returned due to incomplete address

It is the customers’ responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part. We reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to treat the order as an unwanted item and return it under the return’s policy.

Errors on Orders / Shortages

We do our utmost to ensure accuracy on the shipments we send to you. However, on occasion something may go wrong with the packing in the warehouse. In the event that there is an error on your shipment you are required to notify us within 3 working days receiving the shipment of such error, we will then put any problem right. If we do not hear from you within 3 working days of receipt of your parcel, you are deemed to have accepted the goods received are correct.

The primary reason for this clause is in cases of mistakes, most can be rectified by contacting the driver or courier company, after a longer period of time it is almost impossible to get any meaningful help as to what has transpired.

If after a longer period of time, there is available irrefutable proof of the shortage, such as a courier weight measurement, we will of course do the correct thing and make sure any error on our part is corrected.

Membership

Members Area

Crash the Pose operates a loyalty program, known as the Members Area. As customers engage with the website via product reviews, referring friends and buying products, they receive points. These points allow the customer to receive certain benefits, discounts and freebies.

The Members Area and provision of points is purely at the discretion of Crash the Pose. Points have no monetary value and any e-wallet funds paid through the Members scheme have no cash equivalent value and cannot be exchanged for cash.

Should the customers’ account by terminated for any reason, the customer agrees that no claim may be made for unspent e-wallet funds.

Service emails

Crash the Pose works with a number of 3rd party service providers to ensure you receive an optimum service. We may send you electronic communications asking you to feedback on our service, the quality of the products you have purchased and keep you up to date with the progress of your order. Should you forget or abandon your shopping cart, we may send you an emailed summary to enable you to checkout faster via email

General

Restriction of goods

Crash the Pose reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same debit / credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied to an existing order. Crash the Pose reserves the right to cancel any order without warning or notification for any reason.

Declining to Trade

By advertising goods on our website we are not offering goods for sale; we are making an invitation to treat. When you, the customer purchases items through our website, you are making an offer to purchase the goods. It is then up to us if we accept the offer.

If we do not wish to accept your offer to purchase the goods, we will write to you as soon as possible and not later than 30 days after the offer is placed to inform you of our decision.

Accuracy

We will attempt to provide accurate product and pricing information at all times however – pricing or typographical errors may occur. Crash the Pose cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Crash the Pose shall have the right, at our sole discretion, to refuse or cancel any orders placed for the item. In the event that an item is mispriced, Crash the Pose may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.